All About Access

As you may have seen in yesterday’s article and subsequent comments, Yahoo has a visual verification system that requires new users to type the characters displayed in a picture in order to be approved for an account. The alternative Yahoo provides for users with visual impairments is a form through which you can request that a customer service representative call you—not as good as being able to access an audio representation of the picture immediately, like Hotmail provides, but still an indication that Yahoo cares about this issue.

[Darrell Shandrow](http://nu7i.blogspot.com/2005/03/ask-google-to-unlock-visua_111012189804844249.html “Blind Access Journal: Ask Google to Unlock Visual Verification for the Blind”) found another barrier to access at Google: visual verification to reset your GMail password. (more…)